FAQ - Golden Elite Deco Center
FAQ - Golden Elite Deco Center
Frequently Asked Questions (FAQ)
General Information
- How to contact customer service?
- Our customer service representatives can be reached Monday to Friday from 9:00 AM - 5:00 PM (EST), not including holidays. Email us at [email protected] or use the live chat function on our site.
- What is Golden Elite Deco Center's mission?
- We are the place where dreams and reality become one, offering quality, service, and the best price guaranteed.
- Why pick Golden Elite Deco Center over its competitors?
- With 20+ years of reputation and our own manufacturing, we offer an extensive scope of products at the best prices.
- Where are you guys located?
- We have 4 retail outlets located in DDO, Laval, Brossard, & Saint-Leonard. Our DDO location is also our distribution center.
Products & Services
- What products are offered at Golden Elite Deco Center?
- Our range includes bathroom furnishings like vanities, mirrors, storage cabinets, showers, toilets, bathtubs, faucets, and a wide variety of flooring.
- Do your vanities come fully assembled?
- Most of our vanities come fully assembled, but knock-down products are available for some collections.
- Is it possible to custom order products?
- Custom orders are not possible to maintain price, quality, and product integrity, except for special orders for flooring products.
Prices, Promotions & Payments
- What is Golden Elite Deco Center's pricing policy?
- We offer competitive pricing by being our own distributor, retailer, and manufacturer, supported by our price guarantee policy.
- How often are sales & promotions available?
- Promotions are available monthly & seasonally, with special deals for volume purchases and contractors.
Returns & Exchanges
- Is it possible to return or exchange my purchase?
- Yes, subject to our return & exchange policy conditions.
In-Store Pickups
- Where can I pick up my order?
- Pickups are processed at our DDO showroom/warehouse location. Stock can be transferred to other locations for your convenience.
Shipping & Delivery
- Do you offer shipping?
- Yes, our complete shipping policy can be found here.
Contractors
- Do you have a special program for contractors?
- Yes, our 3-tier program offers various perks for RBQ/construction licensed professionals.