FAQ - Golden Elite Deco Center

Frequently Asked Questions (FAQ)

General Information

How to contact customer service?: Our customer service representatives can be reached Monday to Friday from 9:00 AM - 5:00 PM (EST), not including holidays. Email us at [email protected] or use the live chat function on our site.
What is Golden Elite Deco Center's mission?: We are the place where dreams and reality become one, offering quality, service, and the best price guaranteed.
Why pick Golden Elite Deco Center over its competitors?: With 20+ years of reputation and our own manufacturing, we offer an extensive scope of products at the best prices.
Where are you guys located?: We have 4 retail outlets located in DDO, Laval, Brossard, & Saint-Leonard. Our DDO location is also our distribution center.

What products are offered at Golden Elite Deco Center?: Our range includes bathroom furnishings like vanities, mirrors, storage cabinets, showers, toilets, bathtubs, faucets, and a wide variety of flooring.
Do your vanities come fully assembled?: Most of our vanities come fully assembled, but knock-down products are available for some collections.
Is it possible to custom order products?: Custom orders are not possible to maintain price, quality, and product integrity, except for special orders for flooring products.

What is Golden Elite Deco Center's pricing policy?: We offer competitive pricing by being our own distributor, retailer, and manufacturer, supported by our price guarantee policy.
How often are sales & promotions available?: Promotions are available monthly & seasonally, with special deals for volume purchases and contractors.

Is it possible to return or exchange my purchase?: Yes, subject to our return & exchange policy conditions.

Where can I pick up my order?: Pickups are processed at our DDO showroom/warehouse location. Stock can be transferred to other locations for your convenience.

Do you offer shipping?: Yes, our complete shipping policy can be found here.

Do you have a special program for contractors?: Yes, our 3-tier program offers various perks for RBQ/construction licensed professionals.