ALL PICKUPS MUST BE CALLED IN AHEAD OF TIME. OTHERWISE WE CANNOT GUARANTEE A TIMELY LOADING OF YOUR PRODUCT.
Golden Elite’s pick-up and delivery schedule is from 9:00AM to 4:00PM Monday to Friday.
Contractor pickups: 8:30AM to 4PM Monday to Saturday
Pickup and Deliveries not available on Sundays
Golden Elite must be informed 35 minutes in advance before any pick-ups to avoid excessive delays. Flooring delivery is an extra expense, starting at $0.10 per square foot. Prices can vary depending on your distance from our warehouse and floor to be delivered on.
All orders are shipped via third party carrier.
Delivery of the order is subject to the terms and conditions of the carrier.
If the client is absent when the order is delivered, a second delivery must be scheduled and delivery fees will be changed to the client.
Any cancellation of a delivery must be made at least 48hrs in advance.
Any claims for loss, damage or breakage should be filed by Buyer with the carrier, in writing, immediately upon receipt of goods.
Prior to ordering and delivery, pre-measure the doorways, entrances, hallways and staircases to ensure the new product will fit. In rare situations where the product may be a tight fit, the client has an option of approving our attempt for delivery by releasing us from liability for damage to client's property (a signed release is required).
MGA will not be held responsible for any damages.
Claims should be made with the carrier.