ALL PICKUPS MUST BE CALLED IN AHEAD OF TIME. OTHERWISE WE CANNOT GUARANTEE A TIMELY LOADING OF YOUR PRODUCT.
Starting from March 1, 2021, Golden Elite’s pick-up schedule is from 9:00AM to 4:30PM Monday to Friday, 10:00AM to 4:30PM on Saturday, not available on Sunday.
Golden Elite must be informed 35 minutes in advance before any pick-ups to avoid excessive delays. Flooring delivery is an extra expense, starting at $0.10 per square foot. Prices can vary depending on your distance from our warehouse and floor to be delivered on.
All orders are shipped via third party carrier.
Delivery of the order is subject to the terms and conditions of the carrier.
If the client is absent when the order is delivered, a second delivery must be scheduled and delivery fees will be changed to the client.
Any cancellation of a delivery must be made at least 48hrs in advance.
Any claims for loss, damage or breakage should be filed by Buyer with the carrier, in writing, immediately upon receipt of goods.
Prior to ordering and delivery, pre-measure the doorways, entrances, hallways and staircases to ensure the new product will fit. In rare situations where the product may be a tight fit, the client has an option of approving our attempt for delivery by releasing us from liability for damage to client's property (a signed release is required).
MGA will not be held responsible for any damages.
Claims should be made with the carrier.
As the COVID-19 situation continues to evolve across the country, Golden Elite (MGA Commodities) has decided to stop the White Glove Delivery Services that were previously offered, effective Monday July 20th, 2020. This decision has been made for the safety of our customers as well as our delivery teams which is of the utmost importance to us.
The delivery of your merchandise will still occur on the promised delivery date, but the products will no longer be brought to their final placement (i.e. the bathroom, kitchen, etc.,) instead, the driver will “drop” the goods on the driveway and/or in front of the entrance door.
Should you wish to delay your delivery which has been previously scheduled, please call your sales representative.
We are committed to serving our customers and our communities during these challenging times. We thank you for your understanding. Stay safe.
Where will you leave my merchandise?
Your merchandise will be deposit at first available covered area. This means across the door threshold to inside of first room inside the home or to garage where available (whichever is first covered area). Of course, you can specify your preference with the delivery team and/or sales representative.
What if I live in an apartment or condo?
Condo/apartment deliveries will be deposited in the entrance of the building, if there is access to the lobby, the goods will be deposited there.
What if I need to exchange/return a product?
We will still do exchanges/returns where required. Ideally, the product should be available to pick up at the same location as drop off. It will be the customer(s) responsibility to wipe down unit with an appropriate sanitary (disinfectant) product while driver is present during pick up process.
What about Proof of delivery?
Drivers will take pictures of products after delivery to the first available area.
Customer will no longer be required to sign any documents, either on paper or electronically, instead the driver will add customers name on the invoice.