FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

Our customer service representatives can be reached Monday to Friday from 9:00 AM - 5:00 PM (EST), not including holidays. Please visit our contact us page now to reach a representative at the location nearest you. Customer service representatives can also be reached by email at contact@goldenelitedeco.com and through the live chat function in the bottom left of your screen.

We are distributors. We are retailers and conscious manufacturers. We are designers and installers. We are experts and we are customers. We are quality. We are service. But most importantly, we are the place where dreams and reality become one: We are Golden Elite.

We have 20+ years of reputation and we are our own manufacturers. We have a fully stocked 60,000 sq ft distribution center & offer an extensive scope of products. We offer the best price in town, guaranteed! Please visit our price matching policy here, which will show you why to choose GEDC over the big box stores. 

We currently have 3 retail outlets located in DDO, Laval & St-Hubert with a 4th location opening up this fall in Saint-Leonard. Our DDO location is both a retail outlet & home to our distribution center. Please visit our directions page to help you find the closest store near you!

  PRODUCTS & SERVICES

We offer an extensive scope of bathroom furnishings, including: vanities, mirrors, storage cabinets, showers, toilets, bathtubs & faucets. We also offer a wide variety of flooring, such as: solid hardwood, engineered hardwood, SPC vinyl & laminate flooring.

The majority of our vanities come fully assembled, with the countertops and sinks pre-mounted *unless otherwise specified. We do offer and can accommodate knock down products (assembly required) for some of our vanity collections.

No. Unfortunately it is not possible in order to maintain price, quality & product integrity site-wide. However, we do offer special orders, primarily for our flooring products.

Our engineered hardwood flooring is constructed using a ply-wood core topped with 2-4mm of hardwood veneer. We offer 2 types of engineered flooring, Click and Traditional (Tongue & Groove). Although there is no difference in the construction, there are some profound installation differences. While traditional engineered flooring uses a tongue & groove installation method, engineered click flooring is installed using a licensed click and locking system similar to that of laminate/SPC flooring. This allows engineered click flooring to be installed exactly like that of a floating floor, as opposed to being nailed or glued down like a hardwood floor.

The difference between traditional solid hardwood flooring and engineered hardwood flooring lies primarily in its construction. Whilst Hardwood flooring consists of, exactly as its name suggests, a solid plank of wood, Engineered Hardwood consists of a hardwood veneer placed on top of a ply-wood core. The ply-wood promotes a more structurally sound and stable core, as its seven sets of 1.5mm cross banded layers allow for a more “breathable” structure, enabling less expansion and contraction due to sudden increases or decreases in humidity. These properties make engineered hardwood ideal for installation in areas with increased humidity like kitchens,  basements, bathrooms, and any type of cement subfloor.

While both serve as ideal underlayment for your laminate or engineered click flooring, SupexCushion is a little bit different when compared with Silverguard. While both feature an aluminum top layer to assist in blocking humidity, Super Cushion features a soft foam underlay that not only provides superior underfoot comfort, but also provides sound proof up to 61db.

Traditional hardwood flooring consists of a one piece construction that has not been manipulated in any way. Solid core hardwood features a 3-ply construction that promotes superior stability than a traditional one-piece construction.

Ultra Solid hardwood takes an engineered hardwood approach to hardwood flooring. Like engineered hardwood, Ultra Solid is made to have increased structural stability, but instead of a ply-wood core, Ultra Solid consists of a four piece construction: a solid core, a stabilizing frame, a hardwood veneer and a back veneer. Like our engineered hardwood, Ultra Solid hardwood, is a more “breathable” product, ideal for installation in areas of varying humidity.

Loose Lay vinyl is an interesting innovation in the flooring domain. Unlike our click models, Loose Lay vinyl relies on a rigid diamond-patterned backing that prevents it from moving once it is put into place. Loose Lay installs without the use of an adhesive, and does not feature a click system.

All laminate flooring will come equipped with an AC (Abrasion Class) rating. This rating will tell you two things about it: the density of the materials used (standard laminate flooring is made from a material called High Density Fiberboard or HDF) and the amount of daily wear and tear the flooring can withstand. See our quick reference guide below for more information:

• AC1 – Laminate flooring that is designed for residential areas with light traffic. Great for bedrooms.
• AC2 – Laminate flooring that can withstand more traffic than AC1. Suitable for living rooms and dining rooms.
• AC3 – Laminate flooring that can withstand any type of heavy residential traffic, such as hallways and may also be used in a professional setting with light traffic.
• AC4 – Laminate flooring that is designed for commercial applications with moderately intense traffic. Ideal for small shops and offices.
• AC5 – Laminate flooring that is designed for high-traffic commercial areas like department stores, shopping centers, and office buildings. It has a rough finish that can withstand the most abuse.

Here at GEDC, we offer a limited, non-transferable 25-year residential and 5-year light commercial warranty on our flooring products. Bathroom furnishings (vanities, mirrors, faucets, bathtubs, and accessories) on the other hand have a limited, non transferable 1-year warranty.To learn more about the terms & conditions of these warranties, please visit here.

  PRICES, PROMOTIONS & PAYMENTS

GEDC offers affordable & highly competitive pricing by being its own distributor, retailer & manufacturer. GEDC also offers a price guarantee policy which can be visited here.

Here at GEDC, we offer a wide variety of promotions (monthly & seasonally). We have in-store deals, newsletter coupons, promotional campaigns & much more! When it comes to volume purchases, the more you buy, the more you can save. If you are a contractor, you can visit our page here to find out more on how you can save money on your future projects!

In order to claim your discount, we advise you to print out or have a mobile version of the coupon available. We recommend letting your sales representative know about the discount beforehand so they can guarantee your purchase request is eligible for that promotion. Please note, promo codes have no cash value, are not for sale, and are only valid at participating Golden Elite Deco Centers. May not be combined with other offers, discounts or liquidated products.

GEDC currently accepts Visa (Credit & Debit), MasterCard, AMEX, Paypal, Cash & Certified Cheques. Personal cheques are accepted, however goods will not be shipped/picked up until it clears.

Yes. As long as products were not classified as ‘Final Sale’ (including special orders) at the date of purchase, all orders have the possibility of being changed or canceled.

  RETURNS & EXCHANGES

Yes. However, returns & exchanges are contingent on the fact that all conditions must be met before being accepted. To better understand our policy, please visit our return & exchange page here

Refund requests are treated asap following the return of the merchandise to our DDO location. However, it could take up to 2-5 business days for the amount to be refunded to your account after the request has been submitted (depending on your financial institution & method of payment).

  IN-STORE PICKUPS

Pickups are processed at our DDO showroom/warehouse location (88 Brunswick Blvd, Quebec H9B 2C5). Talk to your local sales representative for a possibility of having stock transferred to a location near you at your convenience. For more information, visit here.

After you receive notice about your order being ready, we recommend you pick up your order asap at our main warehouse (unless accommodation was made). Stock will be held for up to 10 days.

Yes. Anyone is allowed to pick up an order in your name, however they must be at least 16 years old, have a government-issued ID (with picture) & the original invoice that is provided on the date of purchase. Failure to do so will result in the pickup request being denied. Recommended pickup replacements include but are not limited to: family members, close friends and even contractors!

  SHIPPING & DELIVERY

We offer only local delivery with our trusted partner, Simma Transport. All orders are processed & shipped from our DDO Warehouse (88 Brunswick Blvd, Quebec H9B 2C5).

Delivery charges are calculated based on various factors, these include but are not limited to:

- Location of delivery (in relation to our warehouse)
- Volume (quantity) & type of product being delivered  
- Delivery Logistics (Curbside vs White Glove Service)

Delivery charges are of no surprise and do not cover returns. These charges will be disclosed before the invoice is finalized. Speak to your local Golden Elite sales representative for estimates today. Pay attention to reduced or free shipping promotions! 

  CONTRACTORS

Yes! We offer a 3-tier program that gets renovation contractors various perks that come with being a RBQ/construction licensed professional. To learn more about the program, please visit here.

STILL HAVE QUESTIONS?
514-684-4209 (DDO)
450-486-3929 (St-Hubert)
450-937-6330 (Fabreville)
514-684-4209 (Saint-Leonard) *Coming Soon*
contact@goldenelitedeco.com