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Return & Exchange Policy
- A refund on merchandise can be done within 7 days following the date of pickup and/or delivery; a restocking fee of up to 25% of the merchandise’s retail price may be deducted. No returns or refunds on special orders.
- The merchandise must be unused, uninstalled and returned in its original condition and packaging (unopened) to be eligible for a refund, exchange, or store credit for said merchandise.
- In rare cases, an exception may be made, however a restocking fee of 35% of the merchandise’s retail price will be deducted for any accepted open box or damaged box return (at the discretion of management).
- An exchange for a different product or in-store credit may be issued within 30 days following the date of pickup and/or delivery.
- In-Store returns can be done Monday to Friday between 09:00-16:00. Return via pickup service is available Monday to Friday, however arrangements must be made 1 business day in advance. Pickup fees are always applicable and are at the expense of the customer, even if the items are to be credited or exchanged.
- Proof of purchase is necessary.
- All refunds will be issued the same method of payment as stated on the original purchase order (some exceptions may apply).
- Currently, all refunds & exchanges can only be processed at our DDO location (88 Brunswick Blvd, H9B 2C5)
- Final sale terms will be applied to, but not limited to; floor models (demos), clearance items, end of collections & special orders.
- Full payment (100%) of the invoice is required for merchandise before goods can be picked up at the store and/or delivered.
- The customer is responsible to inspect all merchandise upon receipt.
- Any merchandise received damaged or missing must be reported within a maximum period of 7 days following the receipt of the merchandise.
- Golden Elite Deco Center will not be held responsible for any damage caused to a vehicle that a client has consented to let us load.
NOTE: Golden Elite Deco Center | MGA Commodities Inc. reserves the right to refuse any return or exchange in the event it does not comply with the policy hereinabove. The terms & conditions of the return policy may change without prior notice.
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